SHIPPING POLICY
UK Delivery
We use APC Overnight for our UK deliveries. Orders are normally processed and dispatched within 1–2 working days, excluding weekends and bank holidays.
Once dispatched, most orders are delivered on the next working day. This is an estimated service and cannot be guaranteed, as delays may occasionally occur due to weather, seasonal demand or circumstances outside our control.
Delivery charges are calculated and displayed at checkout before payment.
Tracking your order
Once your order has been dispatched, you will receive confirmation containing your APC tracking details. APC may also provide an estimated two-hour delivery window by email or text message.
Please ensure that your delivery address, email address and telephone number are correct when placing your order.
Missed deliveries
f nobody is available to accept the delivery, APC will provide instructions for arranging redelivery or collection. Delivery options can be managed through APC Choice using your tracking number and delivery postcode.
Please rearrange a missed delivery promptly. Parcels that cannot be delivered may be returned to us. If an order is returned because delivery was refused, repeatedly missed or the address supplied was incorrect, we may charge an additional delivery fee before sending it again.
Delivery areas
We currently deliver to addresses within the United Kingdom. Some remote, offshore, Scottish Highland and Northern Ireland addresses may take longer or incur an additional charge. If this applies to your order, we will contact you before dispatch.
We do not currently offer international delivery through our website.
Damaged or missing orders
Please inspect your order as soon as it arrives. If any bottles are damaged, broken or missing, contact us within 48 hours of delivery and include:
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Your name and order number
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A description of the problem
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Photographs of the parcel, its packaging and any damaged products
Please retain the products and all packaging until we have responded, as these may be required for the courier’s investigation. Once the issue has been verified, we will arrange an appropriate replacement or refund.
Incorrect delivery information
We cannot accept responsibility for delays or failed deliveries caused by an incomplete or incorrect address supplied by the customer. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been dispatched.
Delays
During busy periods, severe weather or other exceptional circumstances, dispatch and delivery may take longer than usual. We will make every reasonable effort to keep you informed, but we are not responsible for delays outside our reasonable control.
If you have any questions about your delivery, please contact us and quote your order number.