TERMS & CONDITIONS

ABOUT US

These Terms & Conditions govern your use of the Whitehall Vineyard website and any purchases, bookings or services provided by Whitehall Vineyard.

By using our website, making a booking or purchasing products or services from us, you agree to these Terms & Conditions.

Throughout these terms, "Whitehall Vineyard", "we", "our" and "us" refer to Whitehall Vineyard.

WEBSITE USE

You agree to use this website lawfully and not to:

Attempt to gain unauthorised access to our systems.
Introduce malicious software or viruses.
Copy, reproduce or distribute content without our written permission.
Use the website in any way that could damage or impair its operation.

All website content, including photographs, logos, branding, graphics and written material, remains the intellectual property of Whitehall Vineyard unless otherwise stated.

PRODUCT INFORMATION

We make every effort to ensure descriptions, prices and availability are accurate.

However:

Prices may change without notice.
Images are for illustration purposes.
Availability of products, wines and food may vary seasonally.
We reserve the right to withdraw products or services at any time.

FOOD & DRINK

Where food or drink is provided:

Please inform us of allergies or dietary requirements before your visit.
Whilst we take every reasonable precaution, food is prepared in environments where allergens are present and we cannot guarantee the complete absence of allergens.
Alcohol will only be served to customers aged 18 or over. We may request valid photographic identification.

VINEYARD VISITS, TOURS & EXPERIENCES

Bookings for vineyard tours, tastings and experiences are subject to availability.

We reserve the right to:

Amend itineraries due to weather.
Change timings where necessary.
Cancel events where safety or operational reasons require.

If we cancel an event, we will offer either:

An alternative date, or
A full refund.

Visitors should wear suitable footwear as vineyard paths may be uneven, muddy or slippery.

Children must remain supervised by a responsible adult at all times.

Dogs are welcome only where stated and must remain on a lead.

VENUE HIRE

Venue hire bookings are subject to separate booking agreements where applicable.

Unless otherwise agreed:

A booking is not confirmed until any required deposit has been received.
Final guest numbers may be required before the event.
Outstanding balances must be paid before the event date unless alternative arrangements have been agreed.

The person making the booking is responsible for:

Any damage caused by guests.
Ensuring guests behave responsibly.
Complying with licensing laws and venue rules.

We reserve the right to refuse entry or end an event where behaviour places staff, guests or property at risk.

BOOKING CANCELLATIONS

Cancellation policies may vary depending on the type of booking.

Where no separate agreement exists:

Cancellations made more than 14 days before the booking may receive a full refund.
Cancellations made within 14 days may be non-refundable unless we are able to rebook the date.
We reserve the right to make reasonable exceptions at our discretion.

GIFT VOUCHERS

Gift vouchers:

Cannot be exchanged for cash.
Must be redeemed before their expiry date where one applies.
Are non-refundable unless required by law.
May only be redeemed against eligible products or experiences.

Lost or stolen vouchers may not be replaced.

ONLINE ORDERS

Where products are purchased online:

Orders are subject to acceptance.
We reserve the right to refuse or cancel orders where necessary.
Delivery times are estimates only.
Risk passes to the customer upon delivery.

If products arrive damaged, please contact us promptly with photographs where possible.

EVENTS

Events may occasionally be photographed or filmed for promotional purposes.

If you do not wish to appear in photographs, please notify a member of staff when you arrive.

LIABILITY

Nothing within these Terms excludes liability where it cannot legally be excluded.

To the fullest extent permitted by law, Whitehall Vineyard shall not be liable for:

Indirect or consequential losses.
Loss of profits or business.
Delays outside our reasonable control.
Website interruptions or technical issues.

Visitors use the premises at their own risk and should take reasonable care whilst on site.

FORCE MAJEURE

We shall not be liable for delays or cancellations caused by circumstances beyond our reasonable control, including but not limited to:

Severe weather
Flooding
Fire
Utility failures
Government restrictions
Industrial action
Acts of nature

EXTERNAL LINKS

Our website may contain links to third-party websites.

We are not responsible for their content, privacy policies or availability.

PRIVACY

Your use of this website is also governed by our Privacy Policy and Cookie Policy.

CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

The latest version will always be published on this website.

GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

CONTACT

If you have any questions regarding these Terms & Conditions, please contact Whitehall Vineyard using the contact details provided on our website.